Terms of Service

Welcome to Prajura Consultancy Services ("PCS", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website at prajura.com and all services provided by Prajura Consultancy Services.

Please read these Terms carefully before using our services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

1. Acceptance of Terms

By accessing, browsing, or using any part of our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using our services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" will refer to both you individually and the entity you represent.

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the revised Terms.

2. Description of Services

Prajura Consultancy Services provides a comprehensive suite of chartered accountancy, tax compliance, and business services, including but not limited to:

• Income Tax Return (ITR) Filing: Preparation and filing of ITR-1 through ITR-7 for individuals, HUFs, firms, companies, and trusts
• GST Services: GST registration, GSTR-1, GSTR-3B, GSTR-9 filing, GST audits, LUT filing, amendments, and cancellation
• TDS Return Filing: Preparation and filing of quarterly TDS returns (Form 24Q, 26Q, 27Q, 27EQ)
• Company Registration: Incorporation of Private Limited Companies, LLPs, OPCs, Partnership Firms, Section 8 Companies, and Startup India registration
• Compliance & Annual Filings: ROC annual filings, DIR-3 KYC, board resolutions, statutory register maintenance, and auditor appointments
• Document Management: Secure upload, storage, and management of financial documents and records
• Reporting & Analytics: Financial reporting, compliance dashboards, and tax planning advisory

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of services.

3. User Accounts

Registration Requirements

To access certain features of our platform, you may be required to create an account. During registration, you must provide accurate, current, and complete information as prompted. You agree to update your information promptly to keep it accurate and current at all times.

Account Security

You are responsible for maintaining the security of your account. Specifically, you agree to:

• Use a strong password: Create a unique, strong password that you do not use for any other online account. We recommend using a combination of uppercase and lowercase letters, numbers, and special characters
• Keep credentials confidential: Do not share your login credentials, OTPs, or access tokens with any other person. You are solely responsible for all activity that occurs under your account
• Notify us of breaches: Immediately notify us at contact@prajura.com if you become aware of any unauthorized access to or use of your account, or any other security breach

Account Accuracy

You are responsible for ensuring that all information associated with your account is accurate and up to date. PCS shall not be liable for any errors, delays, or issues arising from inaccurate account information provided by you.

4. Payment Terms

Subscription & Billing

• All fees for our services are quoted and payable in Indian Rupees (INR)
• Payment is due in advance before the commencement of services, unless otherwise agreed in writing
• Subscription plans auto-renew at the end of each billing cycle unless cancelled before the renewal date
• We accept payments via credit/debit cards, UPI, net banking, and other payment methods as displayed on our platform

Refund Policy

• 30-Day Money-Back Guarantee: First-time subscribers are eligible for a full refund within 30 days of their initial purchase if they are not satisfied with our services, provided no filing has been submitted to any government authority on their behalf
• Refund requests must be submitted in writing to contact@prajura.com
• Refunds for services already rendered (e.g., returns already filed) are not available, as these involve third-party government submissions
• Approved refunds will be processed within 7-10 business days to the original payment method

Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period. No prorated refunds are provided for unused portions of a billing cycle unless covered under our 30-day guarantee.

Price Changes

We reserve the right to change our pricing at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle. We will provide at least 30 days' advance notice of any price increase via email.

5. User Responsibilities

Accurate Information

You are responsible for providing accurate, complete, and truthful information when using our services. Inaccurate information may result in incorrect filings, penalties from government authorities, or rejection of applications — for which PCS shall not be held liable.

Compliance

You agree to comply with all applicable local, state, national, and international laws and regulations when using our services. You are ultimately responsible for your own tax and regulatory compliance obligations.

Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Providing false, misleading, or fraudulent information for tax filings or registrations
• Using our services for money laundering, tax evasion, or any other illegal activity
• Attempting to gain unauthorized access to our systems, servers, or other users' accounts
• Reverse engineering, decompiling, or disassembling any part of our platform or software
• Scraping, data mining, or using automated tools to extract data from our website without authorization
• Transmitting viruses, malware, or any other harmful code through our platform
• Interfering with or disrupting the integrity, performance, or availability of our services
• Impersonating another person, entity, or PCS representative
• Using our services in any way that violates the rights of any third party

6. Intellectual Property

All content, features, functionality, design elements, logos, trademarks, service marks, trade names, software, and technology on our platform are owned by or licensed to Prajura Consultancy Services and are protected by Indian and international intellectual property laws.

Limited License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our platform solely for your personal or internal business purposes in connection with the services we provide. This license does not include the right to:

• Reproduce, distribute, or create derivative works based on our content or platform
• Use our branding, logos, or trademarks without prior written consent
• Sublicense, sell, or transfer your access rights to any third party

Your Data: You retain all rights to the data, documents, and information you submit through our platform. By uploading content, you grant us a limited license to use, process, and store your data solely for the purpose of providing our services to you.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Prajura Consultancy Services, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or business opportunities
• Cost of procurement of substitute services
• Damages arising from unauthorized access to or alteration of your data
• Penalties or interest imposed by government authorities due to incorrect information provided by you
• Any damages arising from circumstances beyond our reasonable control

Total Liability Cap: In no event shall our total aggregate liability to you for all claims arising out of or related to these Terms or our services exceed the total amount of fees paid by you to PCS in the twelve (12) months immediately preceding the event giving rise to the claim.

8. Disclaimer of Warranties

Our services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied.

To the fullest extent permitted by law, PCS expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability — we do not warrant that our services will meet your specific requirements or expectations
• Fitness for a particular purpose — we do not guarantee that our services are suitable for any specific use case beyond their general intended purpose
• Non-infringement — while we take care to respect intellectual property rights, we do not warrant that our services do not infringe any third-party rights
• Uninterrupted or error-free operation — we do not guarantee that our platform will be available at all times or free from technical errors, bugs, or interruptions

While we strive for accuracy in all filings and services, tax laws and regulations are complex and subject to change. We recommend independent verification of any tax advice or calculations provided through our platform.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes, claims, or controversies arising out of or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.

Both parties agree to submit to the personal jurisdiction of such courts and waive any objections to the venue or forum. Before initiating any legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at legal@prajura.com.

10. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: