Prajura Consultancy Services ("PCS", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, store, and protect your data when you use our website at prajura.com and our services.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
1. Information We Collect
Personal Information
When you register for our services, contact us, or use our platform, we may collect the following personal information:
- Identity Information: Full name, date of birth, gender, and photograph
- Contact Information: Email address, phone number, and postal address
- Government Identifiers: PAN (Permanent Account Number), Aadhaar number, and GST Identification Number (GSTIN)
- Business Information: Company name, business type, registration details, and director/partner information
- Financial Data: Income details, bank account information, investment details, and previous tax filing records
- Payment Information: Credit/debit card details, UPI IDs, and billing address (processed through secure payment gateways)
Usage Data
We automatically collect certain information when you visit our website, including:
- Device Information: IP address, browser type and version, device type, and operating system
- Browsing Data: Pages visited, time spent on each page, navigation paths, and referral sources
- Interaction Data: Clicks, scrolls, form interactions, and search queries on our platform
Documents and Files
When you use our tax filing and compliance services, you may upload documents such as:
- Form 16 / Form 16A / Form 26AS
- Bank statements and financial statements
- Investment proofs and receipts
- Business invoices, purchase records, and GST-related documents
- Identity and address proof documents
- Any other documents necessary for tax filing and compliance services
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide our tax filing, GST compliance, company registration, and other chartered accountancy services as requested by you
- Communication: To respond to your inquiries, send service updates, filing confirmations, deadline reminders, and support notifications
- Platform Improvement: To analyze usage patterns, improve our website functionality, enhance user experience, and develop new features
- Security: To detect, prevent, and address fraud, unauthorized access, and other security concerns
- Legal Compliance: To comply with applicable laws, regulations, and government requests, including Income Tax Act, GST Act, and other relevant statutes
- Marketing (with consent): To send promotional materials, newsletters, and service updates — only when you have explicitly opted in. You may withdraw consent at any time
3. Data Storage & Security
We implement industry-standard security measures to protect your personal and financial information:
- Encryption in Transit: All data transmitted between your browser and our servers is encrypted using SSL/TLS (Secure Sockets Layer/Transport Layer Security) protocols
- Encryption at Rest: Sensitive data stored on our servers is encrypted using AES-256 encryption, ensuring protection even in the event of physical access
- Secure Servers: Our infrastructure is hosted on enterprise-grade servers with firewalls, intrusion detection systems, and regular security patching
- Access Controls: Strict role-based access controls ensure that only authorized personnel can access your data, with multi-factor authentication required for all administrative access
- Regular Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Tax-related documents and records are retained for a minimum of 8 years as required under Indian tax law. When data is no longer required, it is securely deleted or anonymized.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing or any other purposes.
We may share your information only in the following limited circumstances:
- Government Authorities: When required for filing tax returns, GST returns, or other regulatory filings with the Income Tax Department, GST Network, Ministry of Corporate Affairs, or other relevant government bodies on your behalf
- Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., payment processors, cloud hosting, communication services). All such providers are bound by strict Non-Disclosure Agreements (NDAs) and data protection obligations
- Legal Requirements: When required by law, court order, subpoena, or government regulation, or to protect our legal rights, safety, or property
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of the transaction. We will notify you of any such change and ensure the acquiring entity honors this Privacy Policy
- With Your Consent: We may share information with third parties when you have given us explicit consent to do so
5. Your Rights
You have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal data we hold about you at any time
- Right to Correction: You may request corrections to any inaccurate or incomplete personal data
- Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements. We will comply with your request unless we are legally required to retain certain information
- Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format for transfer to another service provider
- Right to Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly
- Right to Withdraw Consent: Where we process data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal
To exercise any of these rights, please contact us at privacy@prajura.com. We will respond to your request within 30 days.
6. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use include:
- Essential Cookies: Required for the basic functionality of our website, such as session management, authentication, and security. These cannot be disabled
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data. This information is used to improve our platform's performance and user experience
- Preference Cookies: Remember your settings and preferences (such as language, region, and display options) to provide a personalized experience on subsequent visits
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website. Most browsers allow you to view, manage, and delete cookies through their privacy or settings menus.
7. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Post the revised policy on our website at prajura.com
- Notify you via email for material changes that significantly affect how we handle your personal data
- Where required by law, obtain your consent before applying material changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: